You can ask us to delete the information KromonBridge holds about you at any time. Here is how, and what happens next.
If you messaged a business on Facebook Messenger
Businesses such as cargo companies and online shops use KromonBridge to answer their Facebook Page. To delete your data, choose one of these:
- Message the business's Facebook Page with the words “Delete my data”. The business's staff see it in their inbox and pass the request to us.
- Email us at hello@kromonbridge.com with:
- the name of the Facebook Page you messaged,
- your name as it appears on Facebook,
- roughly when you last messaged the Page.
If you work for a business that uses KromonBridge
- Ask your company's administrator to remove your staff account, or email us at hello@kromonbridge.com.
- If you connected a Facebook Page to KromonBridge, you can also remove KromonBridge in Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites) → KromonBridge → Remove. Then email us and we delete the stored Page connection as well.
What happens next
- We confirm your request by email or Messenger within 10 days. If we need to check that the request is really from you, we ask a short question first.
- We delete your Messenger conversations, your Messenger ID, your conversation memory and your menu taps.
- Shipment and order records (for example a package you sent) must be kept for 5 years under Korean e-commerce and tax law. We keep them separately, use them for nothing else, and delete them when that period ends.
- We tell you when the deletion is done.
More about what we collect and why: Privacy Policy.
Contact
Privacy officer: [to be filled: privacy officer] · hello@kromonbridge.com · [to be filled: contact phone]