These terms apply between [to be filled: registered business name] (“we”), the operator of KromonBridge, and the cargo companies and online shops that subscribe to it (“you”, the business). By signing up for or using KromonBridge you accept them.
1. The service
KromonBridge gives your business a dashboard for shipments, containers, pickups, orders, prices and finance, a Messenger bot on your own Facebook Page, a live chat inbox, and a public tracking page for your customers. Features may change as we improve the service; we announce changes that reduce what you can do in advance.
2. Accounts
- Your administrator creates staff accounts and chooses each person's role. You are responsible for what happens under your accounts.
- Keep passwords secret and tell us at once if you think an account has been misused.
- The information you give us about your business must be correct.
3. Your Facebook Page
- You connect a Facebook Page that you are allowed to manage. You can disconnect it at any time.
- You must follow Meta's terms and policies, including the Messenger Platform policies, when you use the bot and the inbox.
- Meta may limit or change Messenger features; we cannot guarantee what Meta allows.
4. Your customers' data
- You decide how your customers' information is used, and you need a lawful basis to collect it. We process it only to provide the service to you, as described in our Privacy Policy.
- Your data belongs to you. You can download your package lists and payment records from the dashboard.
- Other businesses on KromonBridge cannot see your customers. Co-loading partners see only what the co-loading features show them.
- When a customer asks for their data to be deleted, we help you do it as described on the Data Deletion page.
5. Subscription and payment
- Plans and prices are shown on our website. Prices exclude VAT, which is added to the invoice. We issue Korean electronic tax invoices.
- You pay in advance for each month or year. Yearly plans include two months free.
- If a payment is not received by the end of the paid period, the dashboard and the bot pause the next day until payment arrives. Your data stays, and your customers can still use the tracking page.
- We tell you at least 30 days before a price change takes effect.
6. Acceptable use
You must not use KromonBridge to send spam, to ship goods that are illegal to send, to mislead customers, to break the law, or to try to access other businesses' data or disrupt the service.
7. Availability
We work to keep KromonBridge running at all times, but there may be interruptions for maintenance or for reasons outside our control (for example Meta, our hosting or internet providers). We tell you in advance about planned maintenance when we can.
8. Liability
We are responsible for damage caused by our intent or gross negligence. Otherwise, our total liability is limited to the fees you paid in the 3 months before the event. We are not responsible for the goods you ship, for prices you set, or for decisions you make based on the service.
9. Ending the service
- You can end your subscription at any time; it stays active until the end of the paid period.
- We may suspend an account that seriously breaks these terms, after warning you unless the matter is urgent.
- After the subscription ends, you can ask for an export of your data for 90 days. After that we delete it, apart from records the law requires us to keep.
10. Changes to these terms
We may update these terms. We announce changes at least 7 days before they take effect (30 days if they are to your disadvantage). If you keep using the service after that, the new terms apply.
11. Law and disputes
These terms are governed by the laws of the Republic of Korea. Disputes go to the competent court for our registered business address.
12. Contact
[to be filled: registered business name] · [to be filled: business address] · hello@kromonbridge.com · [to be filled: contact phone]